Book with confidence
Safe and secure.
We use encryption technology to ensure your details remain private when you book.
You’re booking with us directly, so there are no booking fees, or risk of us not receiving your booking.
We won’t send you marketing emails you haven’t asked for (or trick you into asking for them).
Best price guarantee.
We’ll match any lower online price, so get in touch if you find one.
For Flexible Rate bookings
, no deposit will be charged. Your credit card will guarantee the booking.
For Advance Purchase bookings
, full payment will be taken at time of booking.
We accept all of the following card types
VAT & Service is included
Assistance & guide dogs only.
Change a Booking
If you have made a reservation with us directly (either through our website, over the phone, or in person) please email or call us to modify or cancel your booking. Our contact details are at the bottom of this page. If you have booked through a travel agent or other online booking service, you will need to contact them to request your change or cancellation.
Our cancellation policy differs based on the rate type booked. Please check your booking confirmation to see which you booked.
Flexible Rate -
If cancelled by 2pm the day before arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged.
Advance Rate –
Pre-paid, non-refundable rate. If cancelled or in case of a no-show, the full payment will be retained.